General Settings

Dialling Options

Number of seconds to ring phone before sending callers to voicemail

This is reasonably self explanitory, except this number is also used in Ring Groups to determine the amount of time each phone will ring in a 'hunt' or 'memoryhunt' ring group.

Extension prefix for dialing direct to voicemail

Dialing this before an extension will not ring the extension, but send you directly to this person's voicemail box.

Dial command options

The most common options are 'tr', which means 'The person receiving the call can transfer a call using #' and 'Generate ringtones when an extension is ringing'. Other useful options are (Note, this list is very incomplete. The complete list of options is huge and can be seen by typing 'show application Dial' in the asterisk console):

• A(x) -Play an announcement to the called party, using 'x' as the file.
• D([called][:calling]) - Send the specified DTMF strings *after* the called party has answered, but before the call gets bridged. The 'called' DTMF string is sent to the called party, and the 'calling' DTMF string is sent to the calling party. Both parameters can be used alone.
• h - Allow the called party to hang up by sending the '*' DTMF digit.
• H -Allow the calling party to hang up by hitting the '*' DTMF digit.
• r - Indicate ringing to the calling party. Pass no audio to the calling party until the called channel has answered.
• t - Allow the called party to transfer the calling party by sending the DTMF sequence defined in features.conf.
• T - Allow the calling party to transfer the called party by sending the DTMF sequence defined in features.conf.
• w - Allow the called party to enable recording of the call by sending the DTMF sequence defined for one-touch recording in features.conf.
• W - Allow the calling party to enable recording of the call by sending the DTMF sequence defined for one-touch recording in features.conf.

Company Directory

The company directory is reached by dialling '*411', or a user pushing '#' (if enabled) whilst in an IVR.

Find users in the Company Directory

When searching the Directory, this lets you chose wether it's searched by First name or Last name.

Play extension number

Plays a message "Please hold while I transfer you to extension xxx" that lets the caller know what extension to use in the future. to caller before transferring call. Useful if you have an indial range, or wish to let users know which extension they can dial directory from the IVR.