Ring Groups

Information

This defines a 'virtual' extension that rings a group of phones simultaneously, stopping when any one of them is picked up. This is basically just a dumber version of Queues for those that don't need the extra functionality of it.

Add Ring Group

Group Number

This is the number that is dialled from any extension that will make all of the phones in the group ring.

Ring Strategy

• ringall: ring all available channels until one answers (this is the default)
• hunt: take turns ringing each available extension
• memoryhunt: ring first extension in the list, then ring the 1st and 2nd extension, then ring 1st 2nd and 3rd extension in the list.... etc.

Extension List

List extensions to ring, one per line. You can include an extension on a remote system, or an external number by suffixing a number with a hash (#). ex: 2448089# would dial 2448089 on the appropriate trunk (see FreePBX-Outbound)

CID Name prefix

You can optionally prefix the Caller ID name when ringing extensions in this group. ie: If you prefix with "Sales:", a call from John Doe would display as "Sales:John Doe" on the extensions that ring. (Note, you can't use a space here.)

Ring Time

How long (in seconds) the group of phones will ring before 'failing' and doing the options specified below. This is not related to the 'hunt' ring strategy above, but is the total length of time a call will stay in the group before using the 'Destination if no answer' selection.

Destination if no answer

This gives you a selection of things to do when the call exceeds the 'Ring Time' specified above. Options may be added and removed from this list depending on the modules that are installed. See Destinations for more information.